Industry: Services

Location: Malta

Basis: Full time

Remuneration: Salary

Main Duties:

• Resolve hardware, software, and network issues across all company offices
• Diagnose and troubleshoot technical alerts, escalating complex problems when necessary
• Install and update operating systems and hardware to ensure optimal performance
• Manage user accounts and access rights in line with security protocols
• Maintain a comprehensive inventory of hardware, software licenses, and peripherals
• Provide user guidance and training to improve proficiency with new systems
• Collaborate with internal teams and external vendors to resolve technical issues
• Participate in an on-call rotation to provide after-hours critical support
• Perform additional duties as required by business needs

What skills do you need?

• Bachelor's Degree in computer science or equivalent
• Microsoft Certifications will be considered an asset
• Two years' working experience in IT Technical Support on Windows Operating Systems inc. client/Server applications
• Experience working with SharePoint and other Office 365 products
• Basic knowledge of networking eg TCP/IP WAN/LAN
• Knowledge of SQL Server

Eligibility to work in the EU is a must

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